Difference between revisions of "Frequently Asked Questions"
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==[[System management FAQ]]== | ==[[System management FAQ]]== | ||
+ | |||
+ | *Set up heads of subjects for behaviour referrals and grade analyses | ||
+ | *Can comments be added to attendance marks? | ||
+ | *How do I view or update medical information? | ||
+ | *I get an error message about a PARS Connect URL when clicking the i button at the top of PARS or generating student reviews | ||
+ | *How do we show pupil's preferred names instead of legal names? (or vice versa) | ||
+ | *Detentions show my name, instead of the name of the person who gave the behaviour incident | ||
+ | *Email replies are going to the wrong email address | ||
+ | *I want teachers to only take one register for double/triple periods | ||
+ | *Our AM or PM registration times are wrong | ||
+ | *Attendance marks are unexpectedly changing | ||
+ | *How can I show house groups in PARS? | ||
+ | *New staff logging in to PARS don't have any menu items | ||
+ | *I can see a message about our licence when logging in to PARS Connect | ||
+ | *Do I need to kick users out of PARS to perform a version update? <br> <br> | ||
+ | |||
==[[Reporting FAQ]]== | ==[[Reporting FAQ]]== | ||
==[[Homework FAQ]]== | ==[[Homework FAQ]]== | ||
==[[Staff FAQ]]== | ==[[Staff FAQ]]== |
Revision as of 15:50, 21 May 2014
Contents
Attendance FAQ
- There are pupils with no name on menus, registers, etc.
- My lessons are missing from my timetable
- All previous attendance marks have disappeared in SIMS and PARS
- In Attendance View why is there a pink triangle on one of the cells for a student?
- How do I add a Y or # code?
- Can comments be added to attendance marks?
- How to record AM and PM marks during a lesson
- Our AM or PM registration times are wrong
- I want teachers to only take one register for double/triple periods
- The marks for our AM/PM sessions keep changing unexpectedly
- Staff can't see notifications in their registers for pupils who are On Report
- I can't save an N code for a pupil in my register
- Attendance marks are unexpectedly changing
Behaviour FAQ
- There are pupils with no name on menus, registers, etc.
- Detentions, extra classes or on report groups are not working this year but did work last year
- Set up heads of subjects for behaviour referrals and grade analyses
- How do I reset all behaviour points back to zero?
- Detentions show my name, instead of the name of the person who gave the behaviour incident
- I see a message about "Validation errors" when adding behaviour incidents
Grading FAQ
- Set up heads of subjects for behaviour referrals and grade analyses
- There are pupils with no name on menus, registers, etc.
- My Student review is not generating this new academic-year reports
- I get an error message about the PARS Connect URL when trying to generate student reviews
Communications FAQ
- There are pupils with no name on menus, registers, etc.
- Set up heads of subjects for behaviour referrals and grade analyses
- Can comments be added to attendance marks?
- How do I add a Y or # code?
- A member of staff is not receiving pop-up messages but not notices on the homepage
- Email replies are going to the wrong email address
- How can I send notices as pop-ups?
Extra classes FAQ
- There are pupils with no name on menus, registers, etc.
- Extra classes are not working this year but did work last year
Detentions and Removals FAQ
- There are pupils with no name on menus, registers, etc.
- Detentions or removals groups are not working this year but did work last year
- Set up heads of subjects for behaviour referrals and grade analyses
- Detentions show my name, instead of the name of the person who gave the behaviour incident
On report FAQ
- There are pupils with no name on menus, registers, etc.
- On report elements are not working this year but did work last year
- Staff can't see notifications in their registers for pupils who are On Report
Personal FAQ
- There are pupils with no name on menus, registers, etc.
- How do I view or update medical information?
- How can I highlight pupils in registers with SEN
- How do we show pupil's preferred names instead of legal names? (or vice versa)
- I get an error message when clicking the i button at the top of PARS
Automation FAQ
- I can see a message about the Automation module not running
- On the status tab, it says automation has never polled
- There is an update available for the KeepAlive service
- Pupils are missing from the All Years group
System management FAQ
- Set up heads of subjects for behaviour referrals and grade analyses
- Can comments be added to attendance marks?
- How do I view or update medical information?
- I get an error message about a PARS Connect URL when clicking the i button at the top of PARS or generating student reviews
- How do we show pupil's preferred names instead of legal names? (or vice versa)
- Detentions show my name, instead of the name of the person who gave the behaviour incident
- Email replies are going to the wrong email address
- I want teachers to only take one register for double/triple periods
- Our AM or PM registration times are wrong
- Attendance marks are unexpectedly changing
- How can I show house groups in PARS?
- New staff logging in to PARS don't have any menu items
- I can see a message about our licence when logging in to PARS Connect
- Do I need to kick users out of PARS to perform a version update?