Frequently Asked Questions

This page lists the various categories of frequently asked questions. Some questions fall into several categories and can therefore be seen in many areas on this page. All of the questions in each category are listed under the category heading, and you can click on any of the headings to be taken to a page which has the answers.

Attendance FAQ

• There are pupils with no name on menus, registers, etc.
• My lessons are missing from my timetable
• All previous attendance marks have disappeared in SIMS and PARS
• In Attendance View why is there a pink triangle on one of the cells for a student?
• How do I add a Y or # code?
• Can comments be added to attendance marks?
• How to record AM and PM marks during a lesson
• Our AM or PM registration times are wrong
• I want teachers to only take one register for double/triple periods
• The marks for our AM/PM sessions keep changing unexpectedly
• Staff can't see notifications in their registers for pupils who are On Report
• I can't save an N code for a pupil in my register
• Attendance marks are unexpectedly changing
  
  

Behaviour FAQ

• There are pupils with no name on menus, registers, etc.
• Detentions, extra classes or on report groups are not working this year but did work last year
• Set up heads of subjects for behaviour referrals and grade analyses
• How do I reset all behaviour points back to zero?
• Detentions show my name, instead of the name of the person who gave the behaviour incident
• When trying to run rule based behaviours, I see a message saying "A generation process is already underway"
• I see a message about "Validation errors" when adding behaviour incidents
  
  

Grading FAQ

• Set up heads of subjects for behaviour referrals and grade analyses
• There are pupils with no name on menus, registers, etc.
• My Student review is not generating this new academic-year reports
  
  

Communications FAQ

• There are pupils with no name on menus, registers, etc.
• Set up heads of subjects for behaviour referrals and grade analyses
• Can comments be added to attendance marks?
• How do I add a Y or # code?
• A member of staff is not receiving pop-up messages but not notices on the homepage
• Email replies are going to the wrong email address
• How can I send notices as pop-ups?
  
  

Extra classes FAQ

• There are pupils with no name on menus, registers, etc.
• There are pupils with no name on menus, registers, etc.
  
  

Detentions and Removals FAQ

• There are pupils with no name on menus, registers, etc.
• Detentions or removals groups are not working this year but did work last year
• Set up heads of subjects for behaviour referrals and grade analyses
• Detentions show my name, instead of the name of the person who gave the behaviour incident
  
  

On report FAQ

• There are pupils with no name on menus, registers, etc.
• On report elements are not working this year but did work last year
• Staff can't see notifications in their registers for pupils who are On Report
  
  

Personal FAQ

• There are pupils with no name on menus, registers, etc.
• How do I view or update medical information?
• How can I highlight pupils in registers with SEN
• How do we show pupils' preferred names instead of legal names? (or vice versa)
  
  

Automation FAQ

• I can see a message about the Automation module not running
• On the status tab, it says automation has never polled
• There is an update available for the KeepAlive service
  
  

System management FAQ

• Set up heads of subjects for behaviour referrals and grade analyses
• Can comments be added to attendance marks?
• How do I view or update medical information?
• I get an error message about a PARS Connect URL when clicking the i button at the top of PARS or generating student reviews
• How do we show pupil's preferred names instead of legal names? (or vice versa)
• Detentions show my name, instead of the name of the person who gave the behaviour incident
• Email replies are going to the wrong email address
• I want teachers to only take one register for double/triple periods
• Our AM or PM registration times are wrong
• Attendance marks are unexpectedly changing
• How can I show house groups in PARS?
• New staff logging in to PARS don't have any menu items
• I can see a message about our licence when logging in to PARS Connect
• Do I need to kick users out of PARS to perform a PARS version update?
• How can I kick everyone out of PARS so I can perform a SIMS update?
• I can't log in to PARS Connect only when using Internet Explorer
  
  

Reporting FAQ

• There are pupils with no name on menus, registers, etc.
• How do I view or update medical information?
• My Student review is not generating this new academic-year reports
• I get an error message about the PARS Connect URL when trying to generate student reviews
  
  

Homework FAQ

• There are pupils with no name on menus, registers, etc.
  
  

Staff FAQ

• Set up heads of subjects for behaviour referrals and grade analyses
• Detentions show my name, instead of the name of the person who gave the behaviour incident
• Email replies are going to the wrong email address
• New staff logging in to PARS don't have any menu items
• ow can I send notices as pop-ups?
• A member of staff is not receiving pop-up messages but not notices on the homepage
• Staff who have left the school are still appearing in PARS