Frequently Asked Questions

Attendance FAQ

• There are pupils with no name on menus, registers, etc.
• My lessons are missing from my timetable
• All previous attendance marks have disappeared in SIMS and PARS
• In Attendance View why is there a pink triangle on one of the cells for a student?
• How do I add a Y or # code?
• Can comments be added to attendance marks?
• How to record AM and PM marks during a lesson
• Our AM or PM registration times are wrong
• I want teachers to only take one register for double/triple periods
• The marks for our AM/PM sessions keep changing unexpectedly
• Staff can't see notifications in their registers for pupils who are On Report
• I can't save an N code for a pupil in my register
• Attendance marks are unexpectedly changing
  
  

Behaviour FAQ

• There are pupils with no name on menus, registers, etc.
• Detentions, extra classes or on report groups are not working this year but did work last year
• Set up heads of subjects for behaviour referrals and grade analyses
• How do I reset all behaviour points back to zero?
• Detentions show my name, instead of the name of the person who gave the behaviour incident
• I see a message about "Validation errors" when adding behaviour incidents
  
  

Grading FAQ

• Set up heads of subjects for behaviour referrals and grade analyses
• There are pupils with no name on menus, registers, etc.
• My Student review is not generating this new academic-year reports
• I get an error message about the PARS Connect URL when trying to generate student reviews
  
  

Communications FAQ

• There are pupils with no name on menus, registers, etc.
• Set up heads of subjects for behaviour referrals and grade analyses
• Can comments be added to attendance marks?
• How do I add a Y or # code?
• A member of staff is not receiving pop-up messages but not notices on the homepage
• Email replies are going to the wrong email address
• How can I send notices as pop-ups?
  
  

Extra classes FAQ

• There are pupils with no name on menus, registers, etc.
• Extra classes are not working this year but did work last year
  
  

Detentions and Removals FAQ

• There are pupils with no name on menus, registers, etc.
• Detentions or removals groups are not working this year but did work last year
• Set up heads of subjects for behaviour referrals and grade analyses
• Detentions show my name, instead of the name of the person who gave the behaviour incident
  
  

On report FAQ

• There are pupils with no name on menus, registers, etc.
• On report elements are not working this year but did work last year
• Staff can't see notifications in their registers for pupils who are On Report
  
  

Personal FAQ

• There are pupils with no name on menus, registers, etc.
• How do I view or update medical information?
• How can I highlight pupils in registers with SEN
• How do we show pupil's preferred names instead of legal names? (or vice versa)
• I get an error message when clicking the i button at the top of PARS
  
  

Automation FAQ

• I can see a message about the Automation module not running
• On the status tab, it says automation has never polled
• There is an update available for the KeepAlive service
• Pupils are missing from the All Years group
  
  

System management FAQ

• Set up heads of subjects for behaviour referrals and grade analyses
• Can comments be added to attendance marks?
• How do I view or update medical information?
• I get an error message about a PARS Connect URL when clicking the i button at the top of PARS or generating student reviews
• How do we show pupil's preferred names instead of legal names? (or vice versa)
• Detentions show my name, instead of the name of the person who gave the behaviour incident
• Email replies are going to the wrong email address
• I want teachers to only take one register for double/triple periods
• Our AM or PM registration times are wrong
• Attendance marks are unexpectedly changing
• How can I show house groups in PARS?
• New staff logging in to PARS don't have any menu items
• I can see a message about our licence when logging in to PARS Connect
• Do I need to kick users out of PARS to perform a version update?