Automation FAQ
Contents
I can see a message about the Automation module not running
You should check that the automation module is installed and running. To do this, follow the instructions on our troubleshooting automation page.
On the status tab, it says automation has never polled
You need to install the keep alive service, see our installing Keep Alive page for instructions.
There is an update available for the KeepAlive service
When running the Service Controller, if your version of Keep Alive says something like "5.622 - 5.630 update available" then you need to upgrade the Keep Alive service.
To do this, click "Stop" at the bottom right of the window, then click "Uninstall". Once done, click "Install", then "Start".
Pupils are missing from the All Years group
The All Years group is a group containing all pupils at the school. This group needs to be updated regularly in case pupils have arrived at the school or left - this is a job performed by the automation module. Go to:
PARS main menu > System management > Automation
On the jobs tab, look for an entry called "Refresh All Years". At least one of the days to the right should be green. If none are green, click the magnifying glass button to the left, and tick one or more of the days of the week.
