Test
Contents
Parent Account not being Created
In order for an account to be created for a parent, the parent must have a valid link to at least one child at school according to the SYNC RULES. There are also a number of preferences
There are four reasons an account might not be created:
- Not meeting sync rules
- Not having an email address
- More than one cohabitee
- Leaving date / grace days
Go to Reports > SIMS Synchronisation. Find the student whose parent(s) are missing from the list of Users. You can use Ctrl+F to search the page.
If the student is missing from the report then the student is off roll. You can use grace period.
If the student appears in the report, but the parent does not appear underneath the student, then the parent has not been linked to the student in SIMS. Check section 5 family and home.
In any other case you will see a warning (or several warnings) on the report.
WARNING 4b
Only one account is allowed per household. Change the preferences if needed
WARNING 3a or WARNING 4a
The parent does not have a valid email address in SIMS. Can change preferences
WARNING 1
The user does not meet the sync rules
