Difference between revisions of "Frequently asked questions"

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<font size = “5”>'''[[Assignments questions]]'''</font> <br>
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=Attendance=
How to create assignments | Where are assignments pulled from? <br> <br>
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==Can we text parents about absences?==
 
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===Can parents report absences?===
<font size = “5”>'''[[Attendance questions]]'''</font> <br>
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=Behaviour=
Can staff text parents regarding attendance? | How can parents report absences?<br> <br>
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===Can we turn off behaviour comments?===
 
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=Email=
<font size = “5”>'''[[ASM / Subject questions]]'''</font> <br>
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===Can staff reply to emails from parents/pupils?===
Deleting AM charts <br> <br>
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=Exams=
 
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===When are results released to parents?===
<font size = “5”>'''[[Behaviour questions]]'''</font> <br>
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===I cannot see the exam timetable in Insight===
How to hide comments <br> <br>
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=Forums=
 
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===How are forums moderated?===
<font size = “5”>'''[[Email questions|Email / notice questions]]'''</font> <br>
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=Logging In=
Can staff reply to emails they receive from pupils/parents in Insight? <br> <br>
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===What is the default username and password to log in to Insight?===
 
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===How can I reset a user’s password?===
<font size = “5”>'''[[Exams questions]]'''</font> <br>
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=Additional Modules=
When are exam results released to pupils? <br> <br>
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===I have paid for a module but I can’t see it in the menu items===
 
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=Passwords=
<font size = “5”>'''[[Forums questions]]'''</font> <br>
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===Some users are not appearing on the pwd notification page===
How to moderate responses <br> <br>
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===What message is sent when I notify users of passwords?===
 
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===Can I send usernames and passwords separately?===
<font size = “5”>'''[[Insight performance and server questions]]'''</font> <br>
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=Users=
Long loading times | Performance information <br> <br>
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===Can I create accounts for pre-admissions?===
 
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===I want the sync process to run automatically===
<font size = “5”>'''[[Logging in/out questions]]'''</font> <br>
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===How do I stop users seeing each other’s’ details?===
Logging in as admin | How to reset a password | "No destination for pin" error message | User logs in to Insight and is then immediately logged out | Can a user reset their password? <br> <br>
 
 
 
<font size = “5”>'''[[Parents evening questions]]''' </font> <br>
 
Updating Insight while using Parents' Evenings | A Parents' Evening with only 1 member of staff | I can't see Parents' Evening in the menu | Parents of twins | Removing staff from Parents' Evenings | Restrict which staff parents can see | Teachers who share a class | Parents' Evening reports | Preventing staff from adding breaks to Parents' Evenings <br> <br>
 
 
 
<font size = “5”>'''[[Password questions]]'''</font> <br>
 
Users not appearing on the Password Notification screen | Message sent when using Password Notification | What if someone forgets their password and their username? | How to reset a password | Can a user reset their password? | Putting a page break in the Welcome document | Sending passwords and usernames seperately | Sending passwords to specific year groups <br> <br>
 
 
 
<font size = “5”>'''[[Report View questions]]'''</font> <br>
 
Improving the layout of reports | Can SIMS reports be displayed in Insight? <br> <br>
 
 
 
<font size = “5”>'''[[Themes / Personalisation questions| Insight appearance questions]]'''</font> <br>
 
Changing colour schemes | Changing the school logo | Changing menu icons | Changing menu titles | Changing vocabulary <br> <br>
 
 
 
<font size = “5”>'''[[User management questions]]'''</font> <br>
 
Pre-admission pupils | Running Synchronisation daily | Can pupils or parents access data when the pupil is off roll? | Users with multiple accounts | Parents at different addresses | Pupils with no representative users | Preventing users seeing each others' details <br> <br>
 
 
 
[[Category:Questions]]
 

Revision as of 11:12, 24 May 2016

Attendance

Can we text parents about absences?

Can parents report absences?

Behaviour

Can we turn off behaviour comments?

Email

Can staff reply to emails from parents/pupils?

Exams

When are results released to parents?

I cannot see the exam timetable in Insight

Forums

How are forums moderated?

Logging In

What is the default username and password to log in to Insight?

How can I reset a user’s password?

Additional Modules

I have paid for a module but I can’t see it in the menu items

Passwords

Some users are not appearing on the pwd notification page

What message is sent when I notify users of passwords?

Can I send usernames and passwords separately?

Users

Can I create accounts for pre-admissions?

I want the sync process to run automatically

How do I stop users seeing each other’s’ details?