Test
Parent Account not being Created
In order for an account to be created for a parent, the parent must have a valid link to at least one child at school. Whether a parent's link to a child is "valid" is determined by the synchronisation rules. There are also a number of preferences that affect whether a parent will be given an account in Insight.
There are four reasons an account might not be created. All of these conditions can be enabled/disabled using either synchronisation rules or preferences:
- The person does not have a valid link to the student
- The person does not have an email address
- There is already one Insight account holder at the address
- The student is off roll
Go to Reports > SIMS Synchronisation. Find the student whose parent(s) are missing from the list of Users. You can use Ctrl+F to search the page.
If the student is missing from the report then the student is off roll. You can use grace period.
If the student appears in the report, but the parent does not appear underneath the student, then the parent has not been linked to the student in SIMS. Check section 5 family and home.
In any other case you will see a warning (or several warnings) on the report.
WARNING 1 - The user does not meet the sync rules
This means that the link between the parent and the child is not valid according to the synchronisation rules in Insight. Open SIMS and open the student's profile. Under Section 5 Family and Home, open the parent's profile.
Section 2 will show you the person's:
- Priority number
- Parental Responsibility setting
- Court Order setting
Section 4 will show you the person's:
- Home Address
WARNING 3a or WARNING 4a - The parent does not have a valid email address in SIMS
Either of these warnings mean that the parent does not have an email address in SIMS and also Insight has been configured to require an email address. You can either add an email address for the parent in SIMS, or change the configuration in Insight so that email addresses are not required for users.
To change the settings in Insight:
Manage > Preferences > User Creation
