TASC Software Privacy Policy

Last Updated: 07/12/2025

Who We Are

TASC Software Solutions Ltd
Creative Industries,
Wolverhampton Science Park,
Wolverhampton,
WV10 9TG
United Kingdom

Company Number: 4203901

Email: sales@tascsoftware.co.uk

 TASC Software Solutions Ltd is the Data Controller for personal data processed through our website and for marketing, sales and enquiry activities.

For customers using TASC software products, TASC acts as a Data Processor and the customer is the Data Controller.

What Personal Data We Collect

We may collect the following categories of personal data when you use our website or contact us:

• Information you provide directly (name, job title, email, phone, organisation, enquiry details)
• Information collected automatically (IP address, browser type, device info, pages visited, cookies)
• Information from emails or phone communications 

We do not intentionally collect special category data through our website.

Use of Third-Party Live Chat Service
We use a third-party live chat service provided by tawk.to to offer real-time support and assistance to visitors on our website. This chat functionality allows you to communicate with our team directly through the website.

When you use the live chat feature, certain personal and technical information may be collected and processed by tawk.to on our behalf, including details you provide in the chat (e.g. name, email address and message content) and technical identifiers such as your IP address, browser type, device information and cookies required to deliver the service. tawk.to processes this data as our data processor in accordance with applicable data protection laws.

This information is used to:

• enable and maintain the chat service on our site;
• respond to and manage support requests and enquiries; and
• help us improve the service and user experience.

tawk.to may set cookies and use similar technologies to provide and enhance the chat widget’s functionality. These cookies may store identifiers and session information which may be classed as personal data. For details on the types of cookies and how to manage them, please refer to our Cookie Policy and the relevant information provided by tawk.to.

By using the chat feature, you consent to the processing of your personal data as described above. If you would prefer not to have data processed via the chat widget, please do not use the live chat service.

Data collected through the live chat service may be transferred and stored outside the UK and the European Economic Area (e.g. in the United States). We have appropriate safeguards in place to protect personal data transferred internationally.

For more information about tawk.to’s handling of personal data, please see the tawk.to Privacy Policy: https://www.tawk.to/privacy-policy/

How We Use Your Personal Data
We process your personal data to:

Respond to enquiries and support requests

• Provide information you request
• Improve our website and services
• Send marketing communications (where lawful)
• Maintain website security
• Comply with legal obligations

Legal Bases for Processing
We rely on the following lawful bases under UK GDPR:

• Contract  
• Legitimate Interests
• Consent Legal Obligation

Cookies
We use cookies to enhance site functionality and analytics. You can manage preferences in your browser settings. For more information, see our Cookie Policy.

Sharing Your Personal Data
We may share personal data with trusted service providers such as cloud hosting, analytics providers, CRM systems, and professional advisors. We do not sell personal data. All processing by third parties is governed by appropriate contractual and security measures.

International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards such as adequacy regulations or Standard Contractual Clauses.

Data Security
We apply organisational and technical security measures including encryption, access controls, secure hosting, monitoring, testing, and staff training. Our practices align with ISO/IEC 27001 information security standards.

Data Retention
We retain personal data only as long as necessary for the purposes collected and legal obligations. When data is no longer needed, it is securely deleted.

Your Rights

Under UK GDPR you have the rights to:

Access your personal data

• Request correction or deletion
• Restrict or object to processing
• Data portability
• Withdraw consent
• Complain to the ICO

To exercise your rights, contact: sales@tascsoftware.co.uk

Children’s Data

Our public website is not intended for children. For TASC educational products, personal data is processed under the direction of the school (the Data Controller).

Changes to This Privacy Notice

Updates to this Privacy Notice will be published on our website with the latest revision date.

Contact Us

Questions about this Privacy Notice:

Data Controller: Stuart James

Email: sales@tascsoftware.co.uk

Address: Creative Industries, Wolverhampton Science Park, Wolverhampton, WV10 9TG

You may also contact the ICO at www.ico.org.uk