Frequently Asked Questions

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Attendance FAQ

  • There are pupils with no name on menus, registers, etc.
  • My lessons are missing from my timetable
  • All previous attendance marks have disappeared in SIMS and PARS
  • In Attendance View why is there a pink triangle on one of the cells for a student?
  • How do I add a Y or # code?
  • Can comments be added to attendance marks?
  • How to record AM and PM marks during a lesson
  • Our AM or PM registration times are wrong
  • I want teachers to only take one register for double/triple periods
  • The marks for our AM/PM sessions keep changing unexpectedly
  • Staff can't see notifications in their registers for pupils who are On Report
  • I can't save an N code for a pupil in my register
  • Attendance marks are unexpectedly changing

Behaviour FAQ

  • There are pupils with no name on menus, registers, etc.
  • Detentions, extra classes or on report groups are not working this year but did work last year
  • Set up heads of subjects for behaviour referrals and grade analyses
  • How do I reset all behaviour points back to zero?
  • Detentions show my name, instead of the name of the person who gave the behaviour incident
  • I see a message about "Validation errors" when adding behaviour incidents

Grading FAQ

  • Set up heads of subjects for behaviour referrals and grade analyses
  • There are pupils with no name on menus, registers, etc.
  • My Student review is not generating this new academic-year reports
  • I get an error message about the PARS Connect URL when trying to generate student reviews

Communications FAQ

  • There are pupils with no name on menus, registers, etc.
  • Set up heads of subjects for behaviour referrals and grade analyses
  • Can comments be added to attendance marks?
  • How do I add a Y or # code?
  • A member of staff is not receiving pop-up messages but not notices on the homepage
  • Email replies are going to the wrong email address
  • How can I send notices as pop-ups?

Extra classes FAQ

  • There are pupils with no name on menus, registers, etc.
  • Extra classes are not working this year but did work last year

Detentions and Removals FAQ

  • There are pupils with no name on menus, registers, etc.
  • Detentions or removals groups are not working this year but did work last year
  • Set up heads of subjects for behaviour referrals and grade analyses
  • Detentions show my name, instead of the name of the person who gave the behaviour incident

On report FAQ

  • There are pupils with no name on menus, registers, etc.
  • On report elements are not working this year but did work last year
  • Staff can't see notifications in their registers for pupils who are On Report

Personal FAQ

  • There are pupils with no name on menus, registers, etc.
  • How do I view or update medical information?
  • How can I highlight pupils in registers with SEN
  • How do we show pupil's preferred names instead of legal names? (or vice versa)
  • I get an error message when clicking the i button at the top of PARS

Automation FAQ

  • I can see a message about the Automation module not running
  • On the status tab, it says automation has never polled
  • There is an update available for the KeepAlive service
  • Pupils are missing from the All Years group

System management FAQ

  • Set up heads of subjects for behaviour referrals and grade analyses
  • Can comments be added to attendance marks?
  • How do I view or update medical information?
  • I get an error message about a PARS Connect URL when clicking the i button at the top of PARS or generating student reviews
  • How do we show pupil's preferred names instead of legal names? (or vice versa)
  • Detentions show my name, instead of the name of the person who gave the behaviour incident
  • Email replies are going to the wrong email address
  • I want teachers to only take one register for double/triple periods
  • Our AM or PM registration times are wrong
  • Attendance marks are unexpectedly changing
  • How can I show house groups in PARS?
  • New staff logging in to PARS don't have any menu items
  • I can see a message about our licence when logging in to PARS Connect
  • Do I need to kick users out of PARS to perform a version update?

Reporting FAQ

Homework FAQ

Staff FAQ