Frequently Asked Questions

Attendance FAQ

• There are pupils with no name on menus, registers, etc.
• My lessons are missing from my timetable
• All previous attendance marks have disappeared in SIMS and PARS
• In Attendance View why is there a pink triangle on one of the cells for a student?
• How do I add a Y or # code?
• Can comments be added to attendance marks?
• How to record AM and PM marks during a lesson
• Our AM or PM registration times are wrong
• I want teachers to only take one register for double/triple periods
• The marks for our AM/PM sessions keep changing unexpectedly
• Staff can't see notifications in their registers for pupils who are On Report
• I can't save an N code for a pupil in my register
• Attendance marks are unexpectedly changing
  
  

Behaviour FAQ

• There are pupils with no name on menus, registers, etc.
• Detentions, extra classes or on report groups are not working this year but did work last year
• Set up heads of subjects for behaviour referrals and grade analyses
• How do I reset all behaviour points back to zero?
• Detentions show my name, instead of the name of the person who gave the behaviour incident
• I see a message about "Validation errors" when adding behaviour incidents
  
  

Grading FAQ

• Set up heads of subjects for behaviour referrals and grade analyses
• There are pupils with no name on menus, registers, etc.
• My Student review is not generating this new academic-year reports
• I get an error message about the PARS Connect URL when trying to generate student reviews
  
  

Communications FAQ

• There are pupils with no name on menus, registers, etc.
• Set up heads of subjects for behaviour referrals and grade analyses
• Can comments be added to attendance marks?
• How do I add a Y or # code?
• A member of staff is not receiving pop-up messages but not notices on the homepage
• Email replies are going to the wrong email address
• How can I send notices as pop-ups?