Difference between revisions of "Automation FAQ"

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(Created page with "==I can see a message about the Automation module not running== You should check that the automation module is installed and running. To do this, follow the instructions on o...")
 
 
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You should check that the automation module is installed and running. To do this, follow the instructions on our [[troubleshooting automation]] page. <br> <br>
 
You should check that the automation module is installed and running. To do this, follow the instructions on our [[troubleshooting automation]] page. <br> <br>
  
==There is an update available for the KeepAlive service==
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==On the status tab, it says automation has never polled==
  
When running the Service Controller, if your version of Keep Alive says something like "5.622 - 5.630 update available" then you need to upgrade the Keep Alive service. <br> <br>
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You need to rerun a PARS [[service pack]]. <br> <br>
  
To do this, click "Stop" at the bottom right of the window, then click "Uninstall". Once done, click "Install", then "Start". <br> <br>
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[[Category:Automation]]

Latest revision as of 10:03, 16 November 2015

I can see a message about the Automation module not running

You should check that the automation module is installed and running. To do this, follow the instructions on our troubleshooting automation page.

On the status tab, it says automation has never polled

You need to rerun a PARS service pack.