Frequently asked questions

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Attendance

Can we text parents about absences?

No Insight does not have a system for this. Parents will automatically receive an Insight notice about any absences but these cannot be sent by email or SMS. [PARS], another of our products, is capable of sending absence texts to parents (and much more!)

Can parents report absences?

Yes, using the report absences page. The message will be sent via email to one or more members of staff, depending on whose email addresses are entered into the relevant field on the preferences page.

Behaviour

Can we turn off behaviour comments?

Yes. The setting to do so is found in role options. In the Behaviour/Achievements sections, there is an option in each section called "Show comments".

Exams

When are results released to parents?

By default, exam results are released at 6am the day after they are uploaded to SIMS. The number of days to hold back the results can be changed via exam preferences. Exam results are always made available in Insight at 6am.

I cannot see the exam timetable in Insight

There are two options under the role options for exam timetable. Try turning the options on and off - one of the combinations will work.

Logging In

What is the default username and password to log in to Insight?

The username is admin and the password is password.

How can I reset a user’s password?

Go to Accounts > Users. Select the account for which you want to reset the password, then click the Edit button. Click the Reset Password button, then click Save. The new password will then appear on screen.

Additional Modules

I have paid for a module but I can’t see it in the menu items

Go to Reports > Licence details. If there is a cross next to the module that you have paid for, click the Refresh link at the bottom of the page. Once the page has refreshed, a tick should appear next to the module. If you still see a cross, please contact our helpdesk.

Once you can see a tick next to the module, check that it is enabled via the user role options.

Passwords

Some users are not appearing on the pwd notification page

What message is sent when I notify users of passwords?

Can I send usernames and passwords separately?

Users

Can I create accounts for pre-admissions?

I want the sync process to run automatically

How do I stop users seeing each other’s details?