Frequently asked questions
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Contents
1
Attendance
1.1
Can we text parents about absences?
1.2
Can parents report absences?
2
Behaviour
2.1
Can we turn off behaviour comments?
3
Email
3.1
Can staff reply to emails from parents/pupils?
4
Exams
4.1
When are results released to parents?
4.2
I cannot see the exam timetable in Insight
5
Forums
5.1
How are forums moderated?
6
Logging In
6.1
What is the default username and password to log in to Insight?
6.2
How can I reset a user’s password?
7
Additional Modules
7.1
I have paid for a module but I can’t see it in the menu items
8
Passwords
8.1
Some users are not appearing on the pwd notification page
8.2
What message is sent when I notify users of passwords?
8.3
Can I send usernames and passwords separately?
9
Users
9.1
Can I create accounts for pre-admissions?
9.2
I want the sync process to run automatically
9.3
How do I stop users seeing each other’s’ details?
Attendance
Can we text parents about absences?
Can parents report absences?
Behaviour
Can we turn off behaviour comments?
Email
Can staff reply to emails from parents/pupils?
Exams
When are results released to parents?
I cannot see the exam timetable in Insight
Forums
How are forums moderated?
Logging In
What is the default username and password to log in to Insight?
How can I reset a user’s password?
Additional Modules
I have paid for a module but I can’t see it in the menu items
Passwords
Some users are not appearing on the pwd notification page
What message is sent when I notify users of passwords?
Can I send usernames and passwords separately?
Users
Can I create accounts for pre-admissions?
I want the sync process to run automatically
How do I stop users seeing each other’s’ details?
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