Frequently asked questions

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Attendance

Can we text parents about absences?

Can parents report absences?

Behaviour

Can we turn off behaviour comments?

Email

Can staff reply to emails from parents/pupils?

Exams

When are results released to parents?

I cannot see the exam timetable in Insight

Forums

How are forums moderated?

Logging In

What is the default username and password to log in to Insight?

How can I reset a user’s password?

Additional Modules

I have paid for a module but I can’t see it in the menu items

Passwords

Some users are not appearing on the pwd notification page

What message is sent when I notify users of passwords?

Can I send usernames and passwords separately?

Users

Can I create accounts for pre-admissions?

I want the sync process to run automatically

How do I stop users seeing each other’s’ details?