Communication setup
Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required.
SMS
To configure Insight to send SMS messages, go to:
Manage > Preferences > SMS
If you do not already have an account with TextAnywhere, click the Get an account link beneath the Your Textanywhere client identifier field. This will take you to the website for TextAnywhere.
Once you have a TextAnywhere account, enter the client identifier and client password into the relevant fields in Insight.
You will also need a TASC authorisation number. Contact the helpdesk to obtain this.
If you would like to receive SMS replies in an email, enter the email address for replies in the Email address for SMS replies field. You can use multiple email addresses by separating each with a semi colon.
Alternatively, you can enter up to 11 characters in the Fixed originator string field. The SMS messages sent from Insight will appear to have come from this
To configure Insight to send emails, go to:
Manage > Preferences > Email
You must enter details for the following preferences:
- Your SMTP server name or IP address
- Your Reply To email address
All Insight emails will be sent from the email address that you enter as the Reply To email address. This does not need to be a real email address e.g. noreply@school.com
You can also enter details into the Optional display name for sender preference, which adds a display name to all emails sent from Insight.
You may need to enter the following preferences, depending on your email setup:
- Username used to authorise against the SMTP Server
- Password used to authorise against the SMTP Server
- Enable SSL for SMTP
- Optional port to use for SMTP (leave empty for default)
