Difference between revisions of "Communication setup"
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Once you have a TextAnywhere account, enter the client identifier and client password into the relevant fields in Insight. <br> <br> | Once you have a TextAnywhere account, enter the client identifier and client password into the relevant fields in Insight. <br> <br> | ||
| − | You will also need a '''TASC authorisation number'''. Contact the '''[[helpdesk]]''' to obtain this. <br> <br> | + | You will also need a '''TASC authorisation number'''. Contact the '''[[online helpdesk|helpdesk]]''' to obtain this. <br> <br> |
If you would like to receive SMS replies in an email, enter the email address for replies in the '''Email address for SMS replies''' field. You can use multiple email addresses by separating each with a semi colon. <br> <br> | If you would like to receive SMS replies in an email, enter the email address for replies in the '''Email address for SMS replies''' field. You can use multiple email addresses by separating each with a semi colon. <br> <br> | ||
Revision as of 15:15, 10 April 2018
Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required.
SMS
To configure Insight to send SMS messages, go to:
Manage > Preferences > SMS
If you do not already have an account with TextAnywhere, click the Get an account link beneath the Your Textanywhere client identifier field. This will take you to the website for TextAnywhere.
Once you have a TextAnywhere account, enter the client identifier and client password into the relevant fields in Insight.
You will also need a TASC authorisation number. Contact the helpdesk to obtain this.
If you would like to receive SMS replies in an email, enter the email address for replies in the Email address for SMS replies field. You can use multiple email addresses by separating each with a semi colon.
Alternatively, you can enter up to 11 characters in the Fixed originator string field. The SMS messages sent from Insight will appear to have come from this
To configure Insight to send emails, go to:
Manage > Preferences > Email
