Keep Alive - Revision history

Admin at 16:56, 16 January 2019

2019-01-16T16:56:07Z

Admin: /* Restarting or Updating KeepAlive */

2019-01-16T16:55:47Z

Restarting or Updating KeepAlive

Admin at 16:55, 16 January 2019

2019-01-16T16:55:26Z

Admin at 09:09, 10 April 2018

2018-04-10T09:09:12Z

Admin at 09:05, 10 April 2018

2018-04-10T09:05:24Z

Admin at 08:33, 10 April 2018

2018-04-10T08:33:55Z

Admin at 08:24, 10 April 2018

2018-04-10T08:24:54Z

Admin at 13:05, 6 April 2018

2018-04-06T13:05:52Z

Admin: Created page with "The KeepAlive service in Windows Task Manager Keep Alive is a service that runs on the IIS server that hosts Insight. Keep Alive is..."

2018-04-06T13:05:19Z

Created page with "thumb|The KeepAlive service in Windows Task Manager Keep Alive is a service that runs on the IIS server that hosts Insight. Keep Alive is..."

New page

[[Image:keepalive_task_manager.png|thumb|The KeepAlive service in Windows Task Manager]]

Keep Alive is a service that runs on the IIS server that hosts Insight. Keep Alive is essential for Insight to perform several key tasks, such as automated synchronisations with SIMS and PDF handling. 

The Keep Alive service is automatically installed as part of the process of installing Insight. 

For various reasons (particularly unexpected server reboots) the KeepAlive service can stop running. If the KeepAlive service has stopped running, you will not be able to find it in the Task Manager on the IIS server. The KeepAlive service may also require a version update itself, as part of the Insight version update process. 

To restart or update the KeepAlive service, run an Insight '''[[version update|service pack]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. 

[[Image:keepalive_service_controller.png]]

← Older revision		Revision as of 16:56, 16 January 2019
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	The Keep Alive service is automatically installed as part of the process of installing Insight. <br> <br>		The Keep Alive service is automatically installed as part of the process of installing Insight. <br> <br>
		+
		+	To edit or view the KeepAlive service, run an Insight '''[[service pack\|version update]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. <br> <br>

	==Checking that the KeepAlive address is correct==		==Checking that the KeepAlive address is correct==

@@ Line 14: / Line 14: @@
 For various reasons (particularly unexpected server reboots) the KeepAlive service can stop running. If the KeepAlive service has stopped running, you will not be able to find it in the Task Manager on the IIS server. The KeepAlive service may also require a version update itself, as part of the Insight version update process. <br> <br>
 Use the following flowchart to update or restart KeepAlive: <br> <br>
 [[Image:KeepAlive_flowchart.png]] <br> <br>

← Older revision		Revision as of 16:55, 16 January 2019
Line 4:		Line 4:

	The Keep Alive service is automatically installed as part of the process of installing Insight. <br> <br>		The Keep Alive service is automatically installed as part of the process of installing Insight. <br> <br>
		+
		+	==Checking that the KeepAlive address is correct==
		+
		+	The '''Using address(es)''' field needs to contain the URL to access Insight. You must check that:
		+	#If you enter the URL into a browser, the browser loads Insight
		+	#The URL does not redirect. If the URL does redirect, enter the final URL after redirection has completed into the '''Using address(es)''' field <br> <br>
		+
		+	==Restarting or Updating KeepAlive==

	For various reasons (particularly unexpected server reboots) the KeepAlive service can stop running. If the KeepAlive service has stopped running, you will not be able to find it in the Task Manager on the IIS server. The KeepAlive service may also require a version update itself, as part of the Insight version update process. <br> <br>		For various reasons (particularly unexpected server reboots) the KeepAlive service can stop running. If the KeepAlive service has stopped running, you will not be able to find it in the Task Manager on the IIS server. The KeepAlive service may also require a version update itself, as part of the Insight version update process. <br> <br>

← Older revision		Revision as of 09:09, 10 April 2018
Line 1:		Line 1:
−	[[Image:keepalive_service_controller.png\|thumb\|The KeepAlive tab of the Insight Service Controller]	+	[[Image:keepalive_service_controller.png\|thumb\|The KeepAlive tab of the Insight Service Controller]]

	Keep Alive is a service that runs on the IIS server that hosts Insight. Keep Alive is essential for Insight to perform several key tasks, such as automated synchronisations with SIMS and PDF handling. <br> <br>		Keep Alive is a service that runs on the IIS server that hosts Insight. Keep Alive is essential for Insight to perform several key tasks, such as automated synchronisations with SIMS and PDF handling. <br> <br>

@@ Line 1: / Line 1: @@
-[[Image:keepalive_task_manager.png|thumb|The KeepAlive service in Windows Task Manager]]
+[[Image:keepalive_service_controller.png|thumb|The KeepAlive tab of the Insight Service Controller]
 Keep Alive is a service that runs on the IIS server that hosts Insight. Keep Alive is essential for Insight to perform several key tasks, such as automated synchronisations with SIMS and PDF handling. <br> <br>
@@ Line 9: / Line 9: @@
 To restart or update the KeepAlive service, run an Insight '''[[service pack|version update]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. <br> <br>
-[[Image:keepalive_service_controller.png|thumb]]
+Use the following flowchart to update or restart KeepAlive: <br> <br>
-If the '''version''' field includes the phrase "(Update available)"
+[[Image:KeepAlive_flowchart.png]] <br> <br>

← Older revision		Revision as of 08:33, 10 April 2018
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	[[Image:keepalive_service_controller.png\|thumb]]		[[Image:keepalive_service_controller.png\|thumb]]
		+
		+	If the '''version''' field includes the phrase "(Update available)"

← Older revision		Revision as of 08:24, 10 April 2018
Line 9:		Line 9:
	To restart or update the KeepAlive service, run an Insight '''[[service pack\|version update]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. <br> <br>		To restart or update the KeepAlive service, run an Insight '''[[service pack\|version update]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. <br> <br>

−	[[Image:keepalive_service_controller.png]] ~~<br> <br>~~	+	[[Image:keepalive_service_controller.png\|thumb]]

@@ Line 7: / Line 7: @@
 For various reasons (particularly unexpected server reboots) the KeepAlive service can stop running. If the KeepAlive service has stopped running, you will not be able to find it in the Task Manager on the IIS server. The KeepAlive service may also require a version update itself, as part of the Insight version update process. <br> <br>
-To restart or update the KeepAlive service, run an Insight '''[[version update|service pack]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. <br> <br>
+To restart or update the KeepAlive service, run an Insight '''[[service pack|version update]]'''. Before clicking the '''Begin''' button on the Commit page, expand the '''Utilities''' section. Click on the '''Keep Alive''' option under '''Utilities''' to see the status of the KeepAlive service. <br> <br>
 [[Image:keepalive_service_controller.png]] <br> <br>