Communication setup - Revision history

Admin: /* Push Notifications */

2019-04-12T10:21:12Z

Push Notifications

Admin: /* Push Notifications */

2019-04-12T10:21:03Z

Push Notifications

Admin: /* Push Notifications */

2019-04-12T10:20:48Z

Push Notifications

Admin at 10:03, 12 April 2019

2019-04-12T10:03:54Z

Admin at 16:36, 17 December 2018

2018-12-17T16:36:07Z

Admin at 16:35, 17 December 2018

2018-12-17T16:35:55Z

Admin at 09:49, 17 December 2018

2018-12-17T09:49:41Z

Admin at 09:49, 17 December 2018

2018-12-17T09:49:24Z

Admin: /* Email */

2018-12-17T09:33:30Z

Admin: /* Email */

2018-04-12T10:10:07Z

← Older revision		Revision as of 10:21, 12 April 2019
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	*Assignments <br> <br>		*Assignments <br> <br>

−	In order for PARS to trigger push notifications, you must create an '''[[API ~~Keys~~\|API Key]]''' in Insight. The API Keys page explains the settings needed for PARS to trigger push notifications. <br> <br>	+	In order for PARS to trigger push notifications, you must create an '''[[API keys\|API Key]]''' in Insight. The API Keys page explains the settings needed for PARS to trigger push notifications. <br> <br>

← Older revision		Revision as of 10:21, 12 April 2019
Line 69:		Line 69:
	*Assignments <br> <br>		*Assignments <br> <br>

−	In order for PARS to trigger push notifications, you must create an '''[[API ~~Key~~\|API ~~Keys~~]]''' in Insight. The API Keys page explains the settings needed for PARS to trigger push notifications. <br> <br>	+	In order for PARS to trigger push notifications, you must create an '''[[API Keys\|API Key]]''' in Insight. The API Keys page explains the settings needed for PARS to trigger push notifications. <br> <br>

← Older revision		Revision as of 10:20, 12 April 2019
Line 69:		Line 69:
	*Assignments <br> <br>		*Assignments <br> <br>

−	In order for PARS to trigger push notifications, you must create an '''[[API Key]]''' in Insight.	+	In order for PARS to trigger push notifications, you must create an '''[[API Key\|API Keys]]''' in Insight. The API Keys page explains the settings needed for PARS to trigger push notifications. <br> <br>

← Older revision		Revision as of 10:03, 12 April 2019
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	<value>Yes</value>		<value>Yes</value>
	</setting>		</setting>
		+
		+	=Push Notifications=
		+
		+	Insight can send push notifications to Insight App users under various circumstances. Any messages sent via the '''[[Notice composer]]''' in Insight will trigger a push notification. The push message is defined via: <br>
		+	''Manage > Preferences > Notices > Push message to use when new notices are created'' <br> <br>
		+
		+	The following preference can also be used to send an email to non-Insight App users, where an email is not otherwise going to be sent (in order to replace the push notification for the users who cannot receive it): <br>
		+	''Manage > Preferences > Notices > Email the push message when the notice is not send via SMS nor Email'' <br> <br>
		+
		+	===Push notifications from PARS===
		+
		+	PARS can trigger push notifications in Insight for various events. Currently PARS can trigger push notifications when the following events are recorded:
		+	*Emails / SMS messages / Letters
		+	*Merits
		+	*Demerits
		+	*Detentions
		+	*Removals
		+	*Assignments <br> <br>
		+
		+	In order for PARS to trigger push notifications, you must create an '''[[API Key]]''' in Insight.

@@ Line 1: / Line 1: @@
 __FORCETOC__
-Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required. The following '''[[Roles|role options]]''' are required to configure emails and/or SMS messages in Insight: <br>
+Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required. <Br> <br>
 ''Manage > Preferences (On)'' <br> <br>

@@ Line 1: / Line 1: @@
 __FORCETOC__
-Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required. <br> <br>
+Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required. The following '''[[Roles|role options]]''' are required to configure emails and/or SMS messages in Insight: <br>
 =SMS=
 To configure Insight to send SMS messages, go to: <br>
-''Manage > Preferences > SMS'' <br> <br>
+'''Manage > Preferences > SMS''' <br> <br>
 If you do not already have an account with TextAnywhere, click the '''Get an account''' link beneath the '''Your Textanywhere client identifier''' field. This will take you to the website for TextAnywhere. <br> <br>
@@ Line 20: / Line 21: @@
 To configure Insight to send emails, go to: <br>
-''Manage > Preferences > Email'' <br> <br>
+'''Manage > Preferences > Email''' <br> <br>
 You must enter details for the following preferences: <br>

← Older revision		Revision as of 09:49, 17 December 2018
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	__FORCETOC__		__FORCETOC__
−
	Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required. <br> <br>		Insight is capable of sending SMS messages or emails. For these features to work, a little configuration is required. <br> <br>

← Older revision		Revision as of 09:33, 17 December 2018
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	Once you have entered the required details, scroll to the bottom of the Email section. There are several preferences with a '''Send a test email''' link. Enter your email address into one of these fields then click the '''Update''' button at the top right of the page. Once you have updated, click the '''Send a test email''' link. A popup will show you the result of this test. You should test using both an internal and external email address. <br> <br>		Once you have entered the required details, scroll to the bottom of the Email section. There are several preferences with a '''Send a test email''' link. Enter your email address into one of these fields then click the '''Update''' button at the top right of the page. Once you have updated, click the '''Send a test email''' link. A popup will show you the result of this test. You should test using both an internal and external email address. <br> <br>
		+
		+	===Advanced Options===
		+
		+	Insight emails are sent in the background on a timer loop. If you are running Insight on two servers then you need to disable one of the timer loops. To do this you will need to edit the web.config file for Insight which is found in the Insight directory, typically: <br>
		+	''C:\inetpub\wwwroot\INSIGHT\web.config'' <br> <br>
		+
		+	Look for a setting called ProcessEmails. This should be set to Yes on only one server:
		+	<setting name="ProcessEmails" serializeAs="String">
		+	<value>Yes</value>
		+	</setting>

@@ Line 33: / Line 33: @@
 *'''Password used to authorise against the SMTP Server
 *'''Enable SSL for SMTP
-*'''Optional port to use for SMTP (leave empty for default)
+*'''Optional port to use for SMTP (leave empty for default) <br> <br>
 Once you have entered the required details, scroll to the bottom of the Email section. There are several preferences with a '''Send a test email''' link. Enter your email address into one of these fields then click the '''Update''' button at the top right of the page. Once you have updated, click the '''Send a test email''' link. A popup will show you the result of this test. You should test using both an internal and external email address. <br> <br>