Difference between revisions of "FAQs"

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Revision as of 12:14, 16 January 2015

Change password

If you have forgotten your password to Cura, you will need to enter your username and click the "Password recovery" button on the login page. An email will then be sent to your email address with a link in it. Click on the link, and then a second email will be sent to you with your new password. You will still need your PIN number in order to log in.

Reset secret code

If you cannot generate PIN numbers, you will need to get another QR code to scan into an authenticator. To do this, you will need to contact your System Administrator, who can generate a new QR code for you by following these steps:

  1. Log into Cura as admin and go to the users page
  2. Select the user in question then click the "Reset secret" button at the top-right of the page
  3. Now log out and have the user log in using their username and password. They will be given a new QR code to scan

Editing or deleting the admin account

If you need to amend the details of the admin account or delete it (perhaps because the member of staff using the account has left school, or has lost their phone and needs a new QR code) then you will need to delete and recreate the admin account. To do this, you must log on to the server on which Cura is installed.

Once logged onto the server, go to the Cura folder and edit the web.config file. Look for a setting called "mode":

<setting name="mode" serializeAs="String">

The value of the "mode" setting needs to be changed to "deleteadmin".

<setting name="mode" serializeAs="String">

Then the next time any user visits the Cura page, the admin account will be deleted. Once this is done, you should change the value back to "standard" and recreate the admin account. Note that while the value is set to "deleteadmin", users will not be able to log in to Cura.